REFUNDS AND RETURNS POLICY

Please choose carefully as we do not provide refunds if you change your mind. If you discover any defect in your product, you may return the item you purchase for a replacement within 3 days of delivery. When replacements are not available we may, at our discretion, provide a complete refund. We’ll notify you via e-mail of the status of the replacement or refund once we’ve viewed and processed the returned item. Freight will be refunded where the product is faulty or arrived damaged. Under our guarantee, faulty items that meet our conditions of care and use will be replaced or a refund will be issued at Primal Kitchen’s discretion. Primal Kitchen will replace any goods, which fail to comply with Consumer Guarantees Act 1993. Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply. Please note that the guarantee does not cover faults arising from:

• Accidental damage or mistreatment.

Claims for non-delivery must be made within 2 days of order, as tracking beyond this time is not practical. For any claim to be made the item contact must be made directly with us: Primal Kitchen Email: eat@primalkitchen.co.nz

Cancellation of an order will only be refunded if the order is cancelled 24 hours prior to despatch.

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